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Refund policy
Effective Date: April, 29th 2026 Last Updated: April, 29th 2026
This Refund Policy is incorporated into and governed by our Terms of Service, Shipping Policy, and Privacy Policy. By placing an order, you agree to the terms below.
1. OVERVIEW
Dime Bags products are ingestible hemp-derived consumer goods regulated under the 2018 Farm Bill and applicable state law. Due to the consumable, age-restricted nature of our products, returns are strictly limited. All sales are considered final unless one of the specific exceptions below applies.
2. RETURN WINDOW
2.1 30-Day Window
Eligible return requests must be initiated within thirty (30) calendar days from the date your order is marked delivered by the carrier. Requests received after this window will not be considered.
2.2 Time of Initiation
A return is "initiated" when you submit a written request to support@dimebagpouches.com including your order number, the items being returned, and the reason for the return. Verbal requests, social media messages, and chatbot conversations do not constitute initiation.
3. ELIGIBILITY FOR RETURNS
3.1 Eligible Items
To qualify for return consideration, items must meet all of the following conditions:
(a) Unopened and unused in their original sealed packaging; (b) Tamper seal intact (any broken seal disqualifies the item); (c) Received within the last 30 calendar days; (d) Accompanied by valid proof of purchase (order number or receipt); (e) In the same condition as received, including all original packaging, inserts, and promotional materials; (f) Free from any signs of consumer handling beyond initial inspection; (g) Not part of a Non-Returnable category (Section 6).
3.2 Items We Do Not Accept
We do not accept returns of opened, partially used, or unsealed products under any circumstances. This is a non-negotiable food safety, regulatory, and consumer protection requirement.
3.3 Inspection Standard
All returned items are subject to inspection upon receipt at our facility. We reserve the right to deny refunds for items that:
(a) Show evidence of opening, tampering, or use; (b) Arrive damaged due to insufficient return packaging; (c) Are missing original packaging, inserts, or accessories; (d) Show signs of being stored in conditions that compromise product integrity (extreme heat, moisture, contamination); (e) Cannot be matched to a valid order in our records.
Items denied at inspection may, at our discretion, be returned to you at your expense or destroyed.
4. HOW TO INITIATE A RETURN
4.1 Required Information
To begin a return, email support@dimebagpouches.com with the following:
(a) Order number; (b) Customer name and shipping address; (c) SKUs or product names of items being returned; (d) Reason for return; (e) Photographs showing the items in their unopened, original packaging.
4.2 Authorization Required
Returns sent without prior written authorization will not be accepted. Unauthorized packages will be refused at delivery, returned at your expense, or, if accepted in error, will not result in a refund.
4.3 Return Authorization Number
If your return is approved, we will issue a Return Authorization (RA) number and provide return shipping instructions. The RA number must be visible on the outside of the returned package.
4.4 Return Shipping Address
Authorized returns must be sent to:
Dime Bags LLC Attn: Returns Department [RA #] 23205 Gratiot Ave PMB 374 Eastpointe, MI 48021 USA
4.5 Return Shipping Costs
Customers are responsible for return shipping costs, except in cases of:
(a) Verified product defect; (b) Verified shipping error by Dime Bags (wrong product sent); (c) Verified product damage at time of delivery (per Section 5).
We recommend using a tracked, insured shipping method. We are not responsible for return shipments lost or damaged in transit.
5. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
5.1 Inspection Window
Inspect your order immediately upon delivery. Claims for damaged, defective, or incorrect orders must be reported within seven (7) calendar days of delivery.
5.2 Required Documentation
To file a claim, email mike@dimebagpouches.com with:
(a) Order number; (b) Clear photographs of the outer shipping box (showing damage, if any); (c) Clear photographs of each affected product showing the defect, damage, or error; (d) Photograph of the packing slip; (e) Brief description of the issue.
Claims submitted without photographic evidence will not be processed.
5.3 Resolution
If your claim is verified, we will, at our sole discretion, provide one of the following:
(a) Replacement of the affected product(s); (b) Store credit equal to the value of the affected product(s); (c) Refund to the original payment method for the affected product(s); (d) Partial refund where appropriate.
5.4 Retention of Defective Items
Do not discard damaged or defective items until your claim is resolved. We may require return of the affected product, at our expense, for quality control investigation. Discarding items before claim resolution may void your claim.
5.5 Carrier-Caused Damage
For damage caused during shipping, see also our Shipping Policy, Section 6.4. We may require carrier inspection prior to issuing replacement.
6. NON-RETURNABLE ITEMS
The following items are strictly non-returnable and not eligible for refund or exchange under any circumstances:
(a) Opened, unsealed, or partially used products; (b) Any product where the tamper seal has been broken; (c) Sale, clearance, or final-sale items (clearly marked at checkout); (d) Promotional bundles, starter kits, or "buy more save more" sets where any single item has been opened; (e) Free trial products or items received as part of a promotion; (f) Gift cards and store credit; (g) Custom or personalized orders; (h) Items received outside the 30-day return window; (i) Products purchased through unauthorized third-party sellers (we only accept returns of products purchased directly from dimebagpouches.com); (j) Wholesale or bulk orders (governed by separate D2R wholesale agreements).
7. EXCHANGES
7.1 No Direct Exchanges
We do not offer direct product exchanges. To replace one product with another:
(a) Initiate an authorized return for the eligible product; (b) Wait for refund or store credit confirmation; (c) Place a new order at your convenience.
7.2 Free Trial and Starter Kit
Free trial and starter kit promotions have specific terms outlined at the time of purchase and may not be eligible for the standard return process.
8. REFUND PROCESSING
8.1 Approval Notification
Once we receive and inspect your authorized return, we will email you with the inspection result within five (5) business days of receipt at our facility.
8.2 Refund Method
Approved refunds are issued to the original payment method only. We cannot issue refunds to alternate payment methods, third-party accounts, or by check.
8.3 Processing Time
Once approved, refunds are typically processed within ten (10) business days. Your bank or credit card issuer may require additional time (typically 3–10 business days) to post the credit to your account.
8.4 Refund Amount
Approved refunds will be the product purchase price minus:
(a) Original shipping costs (non-refundable except in cases of verified Dime Bags error); (b) Return shipping fees (where applicable); (c) A 15% restocking fee on items returned in resellable condition; (d) Any promotional discounts that would no longer apply (if a return drops your order below a promotion threshold); (e) Any payment processing fees that exceed standard rates.
8.5 Bundle and Promotional Order Returns
If your order included a promotional discount, free item, or bundle discount, returning a portion of the order may forfeit the entire promotional benefit. The refund amount will reflect the actual prorated value of the items returned, not the original list price.
8.6 Late or Missing Refunds
If you have not received your refund fifteen (15) business days after our approval notification:
(a) Check your bank or credit card statement; (b) Contact your card issuer (refunds may be pending); (c) If still not resolved, contact mike@dimebagpouches.com with your RA number.
9. REFUSED, UNDELIVERABLE, AND RETURNED-TO-SENDER SHIPMENTS
9.1 Customer-Caused Returns
Orders returned to us due to customer action or inaction — including refused delivery, incorrect address, failure to be present for adult signature, or failure to retrieve from carrier hold — are subject to:
(a) Forfeiture of original shipping fees; (b) Return shipping costs (if charged by carrier); (c) 15% restocking fee; (d) Reshipment fees (if you request the package be resent).
9.2 Carrier-Caused Returns
If a package is returned to us due to a carrier error or seizure (see Shipping Policy, Section 7), refund eligibility will be evaluated case-by-case. No refund is guaranteed for shipments seized due to carrier policy or jurisdictional enforcement.
9.3 Abandoned Returns
Packages returned to us that remain unclaimed by the customer for more than 30 days after our notification will be deemed abandoned. We reserve the right to dispose of abandoned items without further refund obligation.
10. CHARGEBACKS AND PAYMENT DISPUTES
10.1 Contact Us First
If you believe there is an issue with your order, contact us before initiating a chargeback or payment dispute. We work hard to resolve issues quickly and fairly through our return process.
10.2 Fraudulent Chargebacks
We consider chargebacks initiated without prior contact, or chargebacks for received and unreturned merchandise, to be fraudulent. We reserve the right to:
(a) Provide carrier delivery confirmation, signature confirmation, and order documentation to your card issuer; (b) Charge a $25 administrative fee for chargeback processing; (c) Suspend or terminate your account; (d) Place your account on a no-ship list; (e) Pursue collection of disputed amounts; (f) Refer matters to law enforcement where appropriate.
10.3 Account Suspension
Customers who initiate fraudulent chargebacks, file false damage claims, or otherwise abuse the return process may be permanently banned from making future purchases.
11. PROMOTIONAL ORDERS AND FREE TRIALS
11.1 Free Trial Returns
Free trial products may not be returned for a refund. If a free trial is canceled or not delivered as promised, contact support for case-by-case resolution.
11.2 Promotional Bundles
"Buy 5 Get 1 Free," starter kits, and similar promotional bundles are sold as a complete package. Partial returns of bundles will result in:
(a) Recalculation of the order at non-promotional pricing; (b) Refund only of the difference between what you paid and the recalculated total; (c) Forfeiture of the promotional discount on retained items.
11.3 Subscription Cancellations
If we offer subscription products, cancellation terms are governed by the specific subscription agreement at signup. Subscription cancellations do not entitle you to refunds for prior shipments.
12. PRODUCT RECALLS
In the event of a voluntary or required product recall:
(a) Affected customers will be notified by email and through the Site; (b) Recall instructions will supersede this policy for affected lots; (c) Refund or replacement terms specific to the recall will be communicated at that time; (d) Cooperation with recall instructions may be required by law.
13. LEGAL AND REGULATORY COMPLIANCE
13.1 Hemp Product Restrictions
Returns are subject to applicable federal, state, and local laws governing hemp-derived products. In some jurisdictions, returned hemp products cannot be lawfully reshipped, restocked, or destroyed except by licensed handlers. We reserve the right to deny returns that would create regulatory compliance issues.
13.2 Age and Identity Verification
We may require additional age and identity verification before processing any return or refund.
13.3 Right to Refuse
We reserve the right to refuse, modify, or limit any return or refund for reasons including but not limited to:
(a) Suspected return fraud; (b) Excessive return history (more than three (3) returns in a 90-day period); (c) Reseller activity; (d) Violation of our Terms of Service; (e) Suspected straw purchases or third-party orders; (f) Inability to verify the original purchaser's identity.
14. LIMITATION OF LIABILITY
Our liability for any return-related claim is limited to the purchase price of the affected product(s) as paid by you. We are not liable for:
(a) Indirect, incidental, or consequential damages; (b) Lost profits, business opportunity, or wages; (c) Emotional distress or pain and suffering; (d) Damages exceeding the limitation set in our Terms of Service.
This limitation applies to the maximum extent permitted by applicable law.
15. CHANGES TO THIS POLICY
We may update this Refund Policy at any time without prior notice. The version posted on the Site at the time of your order governs your transaction. Continued use of the Services after changes constitutes acceptance.
16. CONTACT
For return requests and refund-related inquiries:
Returns and Refunds: support@dimebagpouches.com Damaged, Defective, or Incorrect Orders: mike@dimebagpouches.com General Customer Service: support@dimebagpouches.com
Mailing Address: Dime Bags LLC Attn: Returns Department 23205 Gratiot Ave PMB 374 Eastpointe, MI 48021 USA